top of page

Privacy Policy

Tiny Town Play Cafe
Unit 17, Kings Chase Shopping Centre,
BS15 8LP, United Kingdom
Email: tinytowncafe@outlook.com

Effective Date: 05.08.25

1. Who We Are

Tiny Town Play Cafe ("we", "our", "us") is a family-friendly play café located in Kingswood, Bristol. We provide a safe and fun environment where children can play and grow, while adults relax and unwind.

We are committed to protecting and respecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following types of personal data:

  • Contact details (e.g. name, email address, phone number)

  • Booking information (e.g. party or play session details)

  • Payment information (handled securely through third-party providers)

  • Photographs (only with prior consent for marketing or social media)

  • CCTV footage (for safety and security within our premises)

We do not knowingly collect personal data from children without parental consent.

3. How We Use Your Data

We use your information to:

  • Manage bookings and respond to enquiries

  • Send service updates (e.g. booking confirmations or changes)

  • Improve our services and customer experience

  • Share updates, promotions, or news (if you’ve opted in)

  • Maintain safety and security through CCTV monitoring

We will only use your data when the law allows us to, such as to perform a contract with you, comply with legal obligations, or with your consent.

4. Sharing Your Data

We do not sell or rent your personal data to third parties.

We may share data with trusted third-party service providers (e.g. payment processors or booking systems) to help us deliver our services. These providers are obligated to keep your data secure and use it only for specified purposes.

5. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request erasure (the "right to be forgotten")

  • Object to or restrict certain uses of your data

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please email us at: tinytowncafe@outlook.com

6. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Cookies & Website Use

If our website uses cookies, a separate Cookie Policy will explain what cookies are used and how. Basic site analytics may be collected to improve our web experience.

8. Security

We take appropriate security measures to protect your personal data, including secure storage and restricted access.

9. Contact Us

If you have questions about this policy or how we handle your data, please contact:

Tiny Town Play Cafe
Unit 17, Kings Chase Shopping Centre, BS15 8LP
Email: tinytowncafe@outlook.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

bottom of page